Last updated: 14 October 2026
These terms apply to the Noé Now website and, where expressly incorporated into a booking, to services provided by Noé Now (Pty) Ltd (“Noé”, “we”, “us” or “our”).
Specific service terms will be provided before you accept a quote or confirm a booking. Nothing in these terms limits rights or protections that cannot lawfully be excluded.
1. About Noé
Noé provides educational, coaching and advisory services supporting self-awareness, clarity and authentic expression.
Company registration number: 2026/287280/07
Business and address for legal notices: Santana, Lingerett Ave, Sunninghill, South Africa
Place of registration: South Africa
Telephone: +27 82 885 1882 Website: https://noenow.com
Email: contact@noenow.com
2. Use of the website
You may use the website for lawful purposes and access materials within the permissions stated on the website or accompanying the materials.
You must not interfere with the website, transmit malicious content, seek unauthorised access, impersonate another person or use the website for fraudulent or unlawful purposes.
These restrictions do not prevent lawful criticism, complaints or the exercise of statutory rights.
3. Website information
Website content provides general information about Noé and its services. We take reasonable care with its accuracy but may update or correct it.
General website content does not replace a personalised service proposal or constitute legal, medical, psychological, financial or other regulated professional advice.
4. Scope of services
Noé services provide coaching, education and reflection. They do not provide psychotherapy, diagnosis, medical treatment or emergency support.
Clients remain responsible for their decisions and actions. Noé remains responsible for fulfilling its agreed service obligations and applicable legal duties.
Outcomes depend on individual circumstances and participation. We do not guarantee a particular personal, professional, financial or health outcome.
If you need urgent assistance, contact local emergency services. Do not use our contact forms or email for emergency support.
5. Quotes and booking confirmation
Fees are quoted individually according to the agreed service, scope and requirements. There is no universal fee schedule.
Before acceptance, your quote or service agreement will identify the service, fee, currency, applicable taxes, payment arrangements and any specific cancellation terms.
An enquiry, preparation form or introductory discussion does not commit you to purchasing a programme.
A paid booking becomes confirmed when you have accepted the applicable terms in writing, met any agreed advance-payment requirement and received our written confirmation. A provisional appointment is not a confirmed booking.
Where a service agreement varies these general terms, the expressly agreed service provisions prevail to the extent permitted by law.
6. Payment
Payment is made using the instructions supplied with your invoice. We use Wise and may provide a direct payment link or transfer details. A website payment button is not required.
Unless otherwise agreed in writing, payment for an individual paid session is due before the appointment, by the deadline stated on the invoice.
Any deposit, instalment arrangement or transfer charges payable by you will be disclosed before acceptance. Changes to scope or additional fees require agreement.
Do not send card details, passwords or account security credentials to Noé by email.
7. Cancellation and rescheduling
This policy applies to paid individual sessions unless different terms have been expressly agreed before booking.
Please email contact@noenow.com to cancel or request rescheduling. Notice is calculated from receipt of your email to the scheduled start time, using the appointment’s stated time zone.
At least 48 hours’ notice
You may cancel without a session cancellation charge. Prepaid fees for the cancelled session will be refunded, or transferred to a new appointment at your request.
Rescheduling is subject to availability.
Between 24 and 48 hours’ notice
A reasonable cancellation or rescheduling charge may apply, up to 50% of the agreed fee for the affected session.
Less than 24 hours’ notice or non-attendance
A reasonable cancellation or rescheduling charge may apply, up to 100% of the agreed fee for the affected session.
These are maximum charges, not automatic penalties. We consider the service booked, notice given, work already undertaken, costs saved and reasonable opportunity to fill the appointment. We will explain any charge and reduce or waive it where required by law or appropriate in the circumstances.
The same appointment loss will not be charged twice. A late-rescheduling charge relates to the original appointment; payment for the replacement appointment will be confirmed separately.
Where the applicable law prohibits a cancellation charge because of death or hospitalisation of the person for whose benefit the booking was made, no such charge will be imposed. We may also consider other exceptional circumstances.
For programmes, group bookings, corporate engagements or bespoke preparation, cancellation arrangements and the fee attributable to each session or deliverable will be specified before acceptance. The individual-session percentages will not automatically apply to the full programme fee.
All applicable statutory cancellation and cooling-off rights remain unaffected.
8. Refunds and changes by Noé
Any refund due will be processed promptly and within applicable legal deadlines, normally through the original payment route. We will explain the calculation of any lawful deduction.
If Noé cancels a session, you may choose an alternative appointment or a refund for the undelivered session.
If we cannot complete an agreed programme, we will discuss an appropriate alternative or refund for the undelivered portion. Your statutory remedies remain unaffected.
Changes to an agreed service, price or schedule require agreement.
9. Participation and conduct
Please attend on time and provide information reasonably necessary for the agreed service. You may decline personal questions, correct the facilitator’s understanding or request a pause.
Late arrival may shorten a session to preserve subsequent appointments. If lateness prevents meaningful delivery, we will discuss the appropriate next step under the agreed booking terms.
We may pause or end a session where conduct is abusive, threatening or unlawful, or where the requested support falls outside our competence or service scope. Any financial consequences will be assessed fairly and in accordance with applicable law.
10. Confidentiality and privacy
Personal information is handled as explained in our Privacy Notice.
Service confidentiality, record keeping and any sponsor reporting will be explained before delivery. Confidentiality is subject to applicable legal duties and lawful disclosures necessary to address serious safety concerns.
Where an organisation pays for services, payment alone does not entitle it to the content of personal conversations. Reporting arrangements must be established with the client beforehand.
11. Intellectual property
Noé owns or licenses its website content, branding, programme materials and other intellectual property.
You may view website content and use materials expressly made available for download for personal, non-commercial purposes, subject to any accompanying licence. Retain copyright and ownership notices.
Permission to use client materials does not grant permission to teach, license, distribute, adapt or commercially exploit Noé’s methodology or materials.
Other uses require written permission, except where permitted by law. You retain ownership of material you independently provide to us.
12. Third-party services
We may use external providers for communications, scheduling, payments and other operational functions.
Independent external websites have their own terms. We do not control their content or availability.
Our use of a service provider does not remove obligations we retain under applicable law, including obligations relating to personal information processed on our behalf.
13. Liability and statutory rights
Nothing in these terms excludes liability for fraud, gross negligence or any other liability that cannot lawfully be excluded.
Noé does not guarantee uninterrupted website availability. To the extent permitted by law, we exclude liability for indirect or consequential loss arising solely from website use.
This provision does not remove rights relating to deficient services or override responsibilities established in a service agreement or applicable consumer law.
14. Questions and complaints
Please contact contact@noenow.com with concerns about a booking, service or these terms. We will consider the matter and respond within a reasonable period.
Contacting us does not prevent you from exercising statutory rights or approaching an appropriate regulator, dispute-resolution body or court.
15. Changes to these terms
We may revise website terms and publish the effective date.
Changes do not retrospectively alter confirmed bookings or existing service agreements. Material changes to ongoing service arrangements require appropriate notice and agreement where required.
16. Governing law
South African law governs these terms, subject to mandatory protections applicable to the client.
Disputes may be brought before a court or other body with lawful jurisdiction. Nothing in these terms removes mandatory rights available to clients in other jurisdictions.