Noé Now Privacy Notice
Last updated: 14 October 2026
Noé Now (Pty) Ltd (“Noé”, “we”, “us” or “our”) is responsible for personal information collected through its website, enquiries, preparation forms and services.
This notice explains our handling of personal information under South Africa’s Protection of Personal Information Act, 2013 (POPIA), and other privacy laws where they apply.
Reading this notice or visiting the website does not, by itself, constitute consent to every form of processing.
1. Our details
Company registration number: 2026/287280/07 Business address: Lingerette Ave, Sunninghill, South Africa
Information Officer: Samantha Porter - Director
Privacy enquiries: contact@noenow.com
Telephone: +27 82 885 1882
2. Information we collect
Depending on your interaction with us, we collect:
Contact details, such as your name, email address and telephone number.
Relevant work, organisation or role information.
Enquiries, preparation responses and other information you choose to provide.
Booking, payment, invoice and transaction information.
Information reasonably necessary to deliver services, including limited session notes and follow-up communications where applicable.
Optional feedback.
Technical information generated by website visits, such as IP address, browser information and server logs.
Cookie or analytics information where those technologies are used lawfully.
We generally collect information directly from you. We may also receive information from a booking sponsor, payment provider or other authorised source. Where applicable, we explain the source and purpose.
3. Information you choose to provide
Personal reflection questions in the Presence Preparation Brief are optional. You may leave them unanswered and discuss your preferences during the session.
Contact details needed to reply, and information necessary to administer a booking or payment, may be required. If these are not provided, we may be unable to respond or deliver the requested service.
Please avoid supplying unnecessary medical history, identity documents or personal information about other people.
4. Special personal information
Coaching conversations may include health, religious or philosophical beliefs or other information subject to additional legal protection.
Voluntary disclosure does not automatically authorise every use of that information. We collect or retain special personal information only where necessary for a defined purpose and where an applicable legal authorisation exists.
Where consent is the relevant authorisation, we obtain appropriate consent. We minimise what is recorded and do not seek detailed clinical information for an introductory Presence conversation.
5. Purposes and lawful grounds
We process personal information for the following purposes:
Enquiries and requested proposals: responding to your request and taking steps toward a possible service agreement.
Bookings and service delivery: performing the agreed service and managing related communications.
Payments and financial records: administering transactions and meeting applicable accounting and legal duties.
Preparation and session records: supporting the agreed service, continuity and proportionate administration.
Security and business administration: pursuing legitimate operational interests where these do not unjustifiably override your rights.
Optional feedback: improving delivery using consent or another applicable lawful ground, depending on how feedback is collected and used.
Legal matters: meeting legal duties and establishing, exercising or defending legal rights.
Marketing: using consent or a specifically applicable lawful permission, with an opportunity to opt out.
Where additional authorisation is required for special personal information, we establish that separately.
6. Session privacy and corporate sponsors
Access to preparation responses and session records is limited to people who need it for the stated purpose.
An employer or sponsor does not automatically receive the content of your personal conversation. Before delivery, we explain any agreed reporting, such as attendance or agreed programme feedback.
Other disclosures require an applicable lawful basis. We explain confidentiality limits, including legal duties and lawful disclosures necessary to address serious safety concerns.
Recording, transcription or identifiable client information processed through AI tools requires a separate explanation of the purpose, provider, access and relevant permissions before use. Acceptance of this notice is not blanket permission for those activities.
7. Sharing information
We do not sell personal information.
Where necessary and lawful, information may be shared with:
Providers supporting hosting, email, scheduling, communications, document storage and administration.
Wise or another payment provider identified before payment.
Professional advisers, including accountants, lawyers and insurers.
Sponsors within arrangements explained and agreed before delivery.
Authorities or other recipients where disclosure is legally required or otherwise lawfully justified.
We limit disclosures to what is necessary. Providers processing information on our behalf are subject to appropriate contractual and security requirements. Providers acting independently, including payment providers, also explain their processing in their own privacy notices.
8. International processing
Some providers may process information outside South Africa.
Before using an overseas provider, we establish an applicable transfer basis under POPIA and, where relevant, other applicable law. This may include adequate legal protection, a binding agreement providing appropriate protection or another permitted transfer ground.
Where applicable, we explain the destination and protection relevant to your information before collection or transfer. Provider and transfer details may be requested using our privacy contact.
9. Retention
We retain information only while needed for its stated purpose or another lawful retention requirement.
Retention is assessed separately for:
Enquiries that do not lead to a booking.
Preparation responses and service records.
Financial and transaction records.
Feedback and marketing preferences.
Records needed for legal claims or obligations.
Service records are not automatically retained for as long as financial records. Archiving does not justify indefinite retention.
We periodically review retained information and securely delete, destroy or de-identify it when no lawful retention reason remains. Any necessary backup retention is restricted and subject to an appropriate deletion cycle.
You may ask about the retention criteria applicable to your information.
10. Cookies and website technologies
Essential technologies may support website operation and security.
Where analytics, advertising or other non-essential technologies are used, we provide applicable information and obtain consent where required before activating them. You can change available preferences or browser settings.
The website’s cookie information must identify the technologies actually in use. This notice does not authorise undisclosed tracking.
11. Marketing
Service communications, including booking confirmations and requested follow-up, are separate from promotional messages.
We send electronic marketing only where permitted by applicable law. You can unsubscribe or object using the instructions supplied or by emailing us. Declining marketing does not prevent you from accessing services.
12. Security and incidents
We use reasonable technical and organisational safeguards appropriate to the information and risks involved. These include appropriate access controls, secure accounts and suitable arrangements with service providers.
No system provides absolute security. If a security compromise occurs, we investigate, take appropriate action and notify the Information Regulator and affected people where required by law.
13. Your rights
Depending on applicable law and circumstances, you may:
Request access to information we hold about you.
Request correction or deletion.
Object to processing or request restrictions.
Withdraw consent where processing relies on consent.
Request portability where that right applies.
Complain to a relevant supervisory authority.
Withdrawal of consent does not affect processing lawfully carried out before withdrawal. We may retain particular records where a separate lawful ground requires or permits it.
Contact us to exercise your rights. We may reasonably verify your identity and will explain applicable procedures, time limits and any legally permitted charges.
14. Complaints
You may contact our Information Officer through contact@noenow.com.
You may also complain directly to the South African Information Regulator:
Website: https://inforegulator.org.za/complaints/ Email: POPIAComplaints@inforegulator.org.za
Where another jurisdiction’s privacy law applies, you may also approach its competent supervisory authority.
15. Children
Our current services and website booking process are intended for people aged eighteen and over.
If we become aware that a child’s information has been submitted, we will assess whether it may lawfully be retained and otherwise remove it appropriately. Any future service for children will require separate arrangements before collection or delivery.
16. External websites
Independent websites linked from ours operate under their own privacy notices.
We remain responsible for obligations that apply to information processed on our behalf; linking to a provider’s notice does not replace those obligations.
17. Changes
We update this notice when our practices or legal obligations change and display the revision date. Where necessary, we provide further notice or obtain fresh consent before materially different processing.