PRIVACY NOTICE
Last updated: 1 June 2026
This Privacy Notice explains how Noé Now (Pty) Ltd (“Noé Now,” “we,” “us,” or “our”) collects, uses, stores, shares, and protects personal information when you visit our website, contact us, or engage our services.
We are committed to handling personal information with care, discretion, and in accordance with applicable data protection laws, including the Protection of Personal Information Act, 2013 (POPIA) and, where applicable, the UK GDPR and other relevant privacy laws.
By using our website or providing personal information to us, you acknowledge that you have read and understood this Privacy Notice.
1. Information we collect
We may collect and process the following personal information, depending on how you interact with us:
Information you provide directly
This may include:
-your name
-email address
-phone number
-company name and role
-billing and invoice details
-information you submit through contact forms, enquiry forms, booking forms, questionnaires, or email
-information you choose to share when engaging our services
Information is collected automatically
When you visit our website, we may automatically collect certain technical information, such as:
-IP address
-browser type and version
-device type
-pages visited
-time and date of access
-referring website or source
-cookie or analytics data, where enabled
Sensitive or special personal information
In the course of coaching, you may choose to share personal or sensitive information. We do not ask for special personal information unless it is relevant to the service. Where such information is provided voluntarily, we will process it only where lawful and necessary for the purpose of delivering our services, maintaining records, or meeting legal obligations.
2. How we use personal information
We may use personal information to:
-respond to enquiries and communicate with you
-assess whether our services are appropriate for your needs
-manage bookings, scheduling, invoicing, and administrative tasks
-deliver coaching, advisory, and related services
-send service-related updates and information
-provide documents, resources, and follow-up materials
-maintain records and manage our client relationships
-comply with legal, tax, regulatory, and professional obligations
-improve our website, services, and client experience
-protect our rights, property, and security
We will only process personal information where we have a lawful basis to do so.
3. Lawful basis for processing
Depending on the context, we may process personal information on the basis of:
-your consent
-the performance of a contract or steps taken before entering into a contract
-our legitimate interests in operating and improving our business
-compliance with legal obligations
-any other lawful basis permitted under applicable data protection laws
Where we rely on consent, you may withdraw that consent at any time, subject to legal or contractual limitations.
4. Sharing personal information
We do not sell personal information.
We may share personal information only where necessary with:
-service providers who support our operations, such as website hosting, email, scheduling, invoicing, cloud storage, or analytics providers
-professional advisers, such as lawyers, accountants, or insurers
-regulators, courts, or law enforcement, where required by law
-third parties where disclosure is necessary to protect rights, safety, or security
-any other third party where you have given consent or where disclosure is otherwise lawful
Where we use service providers, we aim to ensure they handle personal information appropriately and in line with applicable legal requirements.
5. International transfers
Because we may work with clients and service providers located in different jurisdictions, your personal information may be transferred to or stored in countries outside your own, including outside South Africa.
Where this occurs, we take reasonable steps to ensure that appropriate safeguards are in place and that your personal information remains protected in accordance with applicable privacy laws.
6. Data retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to:
-provide services
-maintain business and financial records
-resolve disputes
-comply with legal, accounting, tax, or regulatory requirements
When personal information is no longer required, we will securely delete, anonymise, or archive it as appropriate.
7. Cookies and analytics.
Our website may use cookies or similar technologies to support functionality, improve performance, and understand how visitors use the site.
Where required, we will ask for your consent before placing non-essential cookies on your device.
You can adjust your browser settings to refuse cookies or alert you when cookies are being used. Please note that some parts of the website may not function properly if cookies are disabled.
8. Your rights
Subject to applicable law, you may have the right to:
-request access to the personal information we hold about you
-request correction or updating of inaccurate information
-request deletion of personal information in certain circumstances
-object to or restrict certain processing activities
-withdraw consent where processing is based on consent
-lodge a complaint with a relevant data protection authority
If you wish to exercise any of these rights, please contact us using the details below.
9. Security
We take reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse, disclosure, or alteration.
However, no system of transmission or storage is completely secure, and we cannot guarantee absolute security.
10. Confidentiality
Where personal information is shared in the context of coaching or related services, we treat it with discretion and in accordance with any applicable confidentiality obligations. However, confidentiality may be limited where disclosure is required by law, where there is a serious risk of harm, or where you have given written consent.
11. Children’s privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children under 18 without appropriate consent or legal basis.
12. Third-party websites and services
We may use trusted third-party service providers to support our operations, including website hosting, email delivery, scheduling, booking, invoicing, payment processing, document storage, and communications. This may include, without limitation, external booking platforms such as Calendly or similar services, and external payment links or banking/payment platforms. These providers operate under their own terms and privacy policies. We encourage you to review those policies before submitting any personal information. We are not responsible for the privacy practices, content, or security of third-party websites or services.
13. Changes to this Privacy Notice
We may update this Privacy Notice from time to time to reflect changes in our practices, services, or legal obligations. Any updates will take effect when posted on this page unless otherwise stated.
14. Contact us
If you have any questions about this Privacy Notice or how we handle personal information, please contact:
Noé Now (Pty) Ltd
Email: contact@noenow.com